User Privileges

Q. Is there a way to add users, force them to log in and control their access to the software via privileges? A. Yes. Hit the User(person) button in the button group at the top right (list interface) or bottom right (physical interface). Login as Administrator using...

Sluggish System

Q. My system seems sluggish and I received a pop up on start that asked me to run the system registry cleaner? Should I do this? A. Yes! XErase has a built-in utility that will clean device entries from your systems Windows Registry. Microsoft stores every device it...

PUIS Drives (Power Up In Standby)

Q. I have drives that came out of set top boxes and they only spin up in your Octane Erasure Appliance. How do I make them usable in Windows on other systems? A. In XErase, navigate to Customize->Interface->Program Settings and select Disable PUIS. Turn that feature...

Testing and Grading Hard Drives & SSDs

Q. Is there a way to create custom grade profiles for Hard Drives and SSDs. I have different customers with different requirements such as allowed reallocated sector counts and power on hours. A. Yes, in XErase navigate to Premium->Device Grading. Here you can type in...

Custom Erasure Method

Q. I have a customer that has a specific erasure method that I’ve never heard of and you don’t have an option for in the software. Is there any way I can create this method and have it be included in the software? A. Yes. In XErase navigate to the...